Atlanta, Georgia - 
(NewMediaWire) - November 13, 2014 – InvoiceInfo is pleased to announce the
publication of its monthly AP Customer
Service Advisor newsletter dedicated to helping accounts payable
professionals better communicate with and serve their vendors and internal
customers.
· Save time and money by automating invoice inquiries with a vendor self-service portal
· Discover tips for how to serve both internal customers and suppliers
· Learn best practices for customer service phone handling tips
· Overcome communication problems with internal and external customers
· Understand the importance of onboarding new vendors with a welcome packet and setting expectations early
· Recognize why they should – and how they can – collect customer service metrics, such as the volume of invoice inquiries they receive, call length, who inquiries are from and what they are about
· Determine the importance that AP customer service plays for both AP departments and organizations alike
· Collaborate with other people within the organization to make sure that the invoice is paid accurately and on time
· Overcome AP’s reputation by becoming a problem solver
· Implement customer service best practices
· Improve customer service policies and procedures
· Enhance vendor relationships
· And much, much more!
“Great customer service is a best practice for accounts payable,” said InvoiceInfo CEO Phil Binkow. “It is a personal passion of mine not only because it’s the right thing to do, but because it helps solve and prevent many problems much more cost-effectively by fostering strong, positive relationships that last years. It provides a foundation that goes a long way to reducing and eliminating friction, and that can be invaluable for resolving issues more easily when they actually do occur. And great customer service is often one of the most inexpensive and pragmatic tools in our AP toolkit.”
To sign up for this information-packed, complimentary newsletter sponsored by InvoiceInfo, go to http://invoiceinfo.com/Content/NewsLetterSignup.aspx.
About the Sponsor
InvoiceInfo is a vendor self-service application that helps AP departments slash productivity drain by allowing suppliers and internal staff to easily and instantly get answers to their invoice receipt, approval and payment questions. AP departments reduce emails and calls from collectors about payment and invoice status, while vendors and internal staff get answers to their questions immediately – a situation where everyone wins!
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Contact: Patti Wysocki (PWysocki@invoiceinfo.com)
Phone: (678)894-4593
URL: InvoiceInfo.com